Secure
Online Ordering
of Martial Arts Equipment
Tel: 01793 496653
Manufacturers & Suppliers of
Martial Arts Equipment
for Swindon, UK & Worldwide
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About Us
TopStar (UK) Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
TopStar (UK)
Unit 8 Transfer Bridge Industrial Estate
County Road
Swindon
Wiltshire
SN1 2HW
United Kingdom
Phone: 01793 496653
Fax: 01793 485500
Email: [sales@topstaruk.com]
824940423
Making A Purchase
Making a purchase from Topstar could not be easier. Just browse our online store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa, Mastercard, Switch, Solo, Electron & JCB. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
ORDERING
Orders can be made online, or by post, fax, or telephone.
All prices are subject to VAT at 17.5% with the exception of clothing in child sizes which is zero rated.
Any purchases made by cheque will not be dispatched until the funds have cleared into our account. Please allow up to 5 working days for cheques to clear.
All cheques should be made payable to Topstaruk Ltd, with both the cheque card guarantee number and expiry date clearly written on the reverse of the cheque.
We regret that third party cheques or credit cards cannot be accepted.
Customers will be charged £25.00 in the event that any cheque presented as payment be returned to our Bankers as unpaid for any reason whatsoever.
Any charges incurred from a debt recovery agency will be passed on to the customer.
WEAPONS
Topstar weapons can only be sold to persons over the age of 18 years. Use and Misuse of Martial Arts Weapons can involve serious risk, including injury, disability and death. Weapons are sold for training and Kata use only under strict expert supervision, or for demonstrations of forms, or as collectors' items for display only. Inspect weapons before use to ensure that they are in perfect condition. DO NOT USE WEAPONS FOR SPARRING OR CONTACT. User assumes all risks of Injury.
No Wooden weapons used in Martial Arts are under Warranty if used for Contact or Sparring
We do not accept liability for damage or injury caused through misuse of products purchased.
No weapons will be sold to persons under the age of 18 years or to anyone who is not able to supply a M.A.C. licence or registered club card. We would like to draw our customers' attention to the Prevention of Crime Act 1953 which states that it is prohibited to carry in a public place any weapon considered to be offensive. We would like to point out that holding a licence or club card which permits you to purchase weapons does not entitle you to carry such weapons in a public place.
Shipping And Handling
< (£5.99+vat from £1 - £100) (£7.50+vat from £101 - £200) (£9.50+vat from £201 - £500) (£12.00+vat from £501 - £700) >
Please note that extra cost maybe incurred for very heavy orders.
Delivery Schedule
We deliver your order right away. We will normally send your order to you in <1> business days . International orders are generally received in under <5> days.
The goods will be dispatched by a reputable carrier, at a service chosen on checkout. Times of delivery are estimated as accurately as possible but can be subject to delays out of our control and therefore we cannot be held responsible.
In the case of non-delivery or missing parcels, normal channels will be pursued before replacement or compensation is allowed.
Deliveries must be checked by customers before signing receipt from carrier. The company will not be responsible for goods damaged in transit if signed for with no reference to condition delivered in.
Any damages or shortages must be notified in writing within 1 day of receipt.
Signed proof of carrier required where complete parcel is damaged or there are shortages of items.
Ownership of goods is only passed to the purchaser when the full payment is received.
Where goods are lost, damaged or distorted after delivery, and the ownership has yet to pass, the purchaser will indemnify us against this loss provided it has not resulted from our negligence.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on [01793 496653] (0044 01793 496653) or fax us on [01793 485500] or write to us at Topstar (UK) Ltd Unit 8 Transfer Bridge Industrial Estate, County Road, Swindon, Wiltshire.
Privacy Policy
Topstar (uk) Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
EXCHANGE AND REFUNDS
If you need to return all/part of your order for size/item exchange, please return to Topstar Uk Ltd, Unit 8 Transfer Bridge Industrial Estate, County Road, Swindon, Wiltshire, SN1 2HW. Return Carriage will be charged at £7.62 per parcel in UK for exchanges. Please ensure that your cheque in payment of these charges is enclosed with your returns and that your cheque guarantee card number is written on the reverse. Include a copy of the Invoice together with your further instructions for exchange.
No return goods will be accepted unless previously agreed with Topstar uk Ltd. Returns under complaint must indicate invoice number and the Topstar reference number.
Refunds and exchanges can only be made for goods that are returned in the original packaging, unworn, unused and unwashed.
Refunds will ONLY be given for damaged goods where no replacement product can be supplied. Abuse/misuse/incorrect ordering by the customer will NOT be refunded. Goods are not available for inspection or on approval basis. Topstar can take no responsibility for goods incorrectly ordered. If you are unsure of your size, please check our SIZE GUIDE prior to ordering.
Printed or embroided products/garments will not be accepted back under any circumstances
All other refunds will be liable for an administration charge of 10% of the total invoice price.
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